Account Manager

Postion Filled Greenlight People Recruitment in Customer Service Email Job
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Job Description

Account Manager (GLP0113)

Location: London – SE1 (13 minutes from Bermondsey station)
Salary: £30,000 (plus commission scheme and training budget)
Industry: IT
Contract: Full-time
Hours: Monday – Friday (9:00am-5:30pm)

Our client is looking for an experienced Account Manager to join their team and help manage their enterprise customer base.

An opportunity to join a company which is in a huge growth phase and are looking to expand dramatically over the next year. Currently, the team is of 8 but they are looking to double in size and bring in some excellent team members. You’ll be joining a hardworking and successful team, helping to ensure their customer’s success. If you have prior Account Manager experience and are looking for a challenging and diverse role, this may be the one for you.

Key Responsibilities:

  • Providing account management to some of the largest employer brands
  • Be the main point of contact for 15 accounts monthly
  • Implement customer onboarding and ensure that they are ready for success
  • Understanding customers’ needs and managing their expectations
  • You’ll also be responsible for reducing the churn rate

Requirements:

  • Extensive experience in an account manager or customer service role
  • Highly organised and able to juggle lots of customers at the same time
  • Excellent written and verbal communication
  • Able to capitalise on up-selling and cross-selling opportunities
Desirable:
  • Knowledge of tools such as HubSpot, Intercom, Basecamp, Asana
  • Experience of working with a Marketing Agency, SaaS product or TalentTech

Benefits:

  • Fast paced environment with responsibility and self-management
  • Share options and competitive salary
  • Highly sociable and friendly team – fortnightly team meals!
  • Great working environment with free fruit, cereal and a coffee machine
  • The opportunity to work remotely some of the time, if desired
  • Training and personal development budget

Do you meet the requirements and have Account Manager experience? We’d like to hear from you!

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