1st Line Support Engineer

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Job Description

1st Line Support Engineer (GLP0108)

Location: Manchester – M1 3NL (6 minutes from Manchester Piccadilly)
Salary: Up to £20,000 (plus learning and training opportunities)
Industry: IT
Contract: Full-time

Our client is looking for an experienced 1st Line Support Engineer to join their team and be the first point of contact for resolving support calls.

This is a great opportunity to join our team based in Manchester and Alderley Park. Your working hours will be within the core period of Monday to Friday 8:00 – 18:00, though extended hours and weekends may be required to meet customer requirements. However, we also offer a level of flexibility with working hours for the right candidate. You will work with Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365, Azure, SAN/ISCSI, RDS and Apple. If you have 1st line support engineer experience and are looking for more training and learning opportunities – this may be the role for you.

Key Responsibilities:

  • Your role will be to provide full 1st line support to customers
  • You will be the first point of contact and will escalate calls when appropriate
  • Working with third-party suppliers to resolve issues
  • Tracks the progress of a call to ensure it is resolved within SLA

Requirements:

  • 1 years’ experience within a 1st line support engineer role
  • Client focused, able to work in a team and individually
  • Solid knowledge of Windows Server, VMware, Hyper V and Exchange
Desirable:
  • Experience working within a MSP (Managed Service Provider)
  • Knowledge of Autotask, Datto stack and deploying VOIP telephony projects

Benefits:

  • 20 days annual leave (plus bank holidays)
  • Contributory pension scheme
  • Excellent learning and training opportunities
  • Friendly support team
  • Become part of an exciting and expanding organisation
  • Free parking

Do you meet the requirements and have 1st line support engineer experience? We’d like to hear from you!

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